Contact Us

We're eager to help you however we can! If you have any questions, please contact one of our helpful sales and service consultants today.

Customer Care Stores

Contact our stores at (830) 885-4411 or 1-800-FOR-GVTC (1-800-367-4882). Visit one of our Customer Care Stores.

  • Smithson Valley Store

    Smithson Valley Store
    36101 FM 3159
    New Braunfels, TX 78132
    Locator Map

  • Boerne Store

    Boerne Store
    1221 South Main Street
    Boerne, TX 78006
    Locator Map

  • Gonzales Store

    Gonzales Store
    427 St. George St.
    Gonzales, TX 78629
    Locator Map

Customer Care Store Hours

Smithson Valley

  • Lobby: Monday – Friday: 8 a.m. to 5 p.m. / Saturday: 8 a.m. to Noon
  • Drive-Thru: Monday – Friday: 8 a.m to 5 p.m. / Saturday: 8 a.m. to Noon

Boerne

  • Lobby: Monday – Friday: 8 a.m. to 5 p.m. / Saturday: 8 a.m. to Noon
  • Drive-Thru: Monday – Friday: 8 a.m to 5 p.m. / Saturday: 8 a.m. to Noon

Gonzales

  • Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Reporting a Telephone Outage

Calls are accepted 24 hours a day at the numbers listed below. You may call collect if you are calling long distance.

  • BALCONES: 755-4050
  • HANCOCK: 885-4050
  • SATTLER: 885-4050
  • BLANCO: 833-3050
  • KENBERG: 885-4050
  • SATURN: 540-4050
  • BULVERDE: 885-4050
  • KINGSBURY: 639-4050
  • SMITHSON VALLEY: 885-4050
  • CRANES MILL: 885-4050
  • LEESVILLE: 437-4050
  • WAELDER: 788-4050
  • COST: 437-4050
  • ROCKY CREEK: 839-4050
  • WESTHOFF: 236-4050
  • GONZALES: 437-4050
  • SABINA: 755-4050

Internet Trouble

24-Hour Technical Support: 1-888-451-6821
Email: webhelp@gvtc.com
Partner Web Site: www.helpcafe.com

Payment Locations

You can pay your GVTC bill at numerous HEB and Super S Foods stores around San Antonio and the Hill Country by using Western Union's Convenience Pay® Service. Cash, check or money orders made payable to GVTC will be accepted (bill stub required) for current, partial, full, late, termination, disconnect or overpayments. Your payment will be credited on the next business day. Western Union charges $1 (cash only) to use their service.

HEB Stores

  • HEB Store #582 (512) 321-1011
    104 Hasler Blvd.
    Bastrop, TX 78602
  • HEB Store #232 (830) 816-9771
    420 W Bandera
    Boerne, TX 78006
  • HEB Store #368 (512) 275-6144
    1161 Esplande
    Cuero, TX 77954
  • HEB Store #417 (830) 672-7595
    424 Saint Matthew
    Gonzales, TX 78629
  • HEB Store #445 (512) 398-2301
    403 S. Colorado
    Lockhart, TX 78644
  • HEB Store #464 (830) 875-3831
    320 E. Pierce
    Luling, TX 78648
  • HEB Store #380 (830) 608-0017
    651 S. Walnut
    New Braunfels, TX 78130
  • HEB Store #397 (210) 490-4931
    18140 San Pedro (281 N. at 1604)
    San Antonio, TX 78232
  • HEB Store #463 (210) 408-1641
    1150 N.W. Loop 1604 (Blanco at 1604)
    San Antonio, TX 78248
  • HEB Store #569 (210) 494-4208
    20760 Highway 281 N (281 N. at Evans)
    San Antonio, TX 78258
  • HEB Store #173 (830) 379-8384
    1368 E. Court
    Seguin, TX 78155
  • HEB Store #484 (830) 438-3000
    20475 Hwy. 46 West
    Spring Branch, TX 78070

Lowe's Market

  • Lowe's Market #108 (830) 899-8574
    8010 FM 2673
    Canyon Lake, TX 78133-6422
  • Lowe's Market #141 (830) 964-3231
    1345 Sattler Rd.
    New Braunfels, TX 78132-2247