GVTC Blog

  • Two Local Students Receive $20,000 Scholarships

    by Paula Novodvorschi | May 24, 2018

    Two high school students are the recipients of $40,000 worth of scholarships from The GVTC Foundation. Cullen Eppright, from Gonzales High School, was awarded the Ritchie T. Sorrells Scholarship for Leaders, and Mason Fielder, from Boerne Champion High School, received the Ola Armstrong Scholarship for Volunteerism—both amounting to $20,000 each.

    Cullen and Mason stood out from a pool of 189 total applicants who were screened and reviewed by the New Braunfels Area Community Foundation (NBACF). A team of educators selected the final recipients, and both young men visited GVTC’s Smithson Valley Headquarters to receive their awards.2018 Scholarship Recipients with Family

    Cullen displayed his strong leadership skills through his roles as National High School Rodeo Association President, Lonestar District FFA President, and American Junior Rodeo Association member for years. He will be attending Texas A&M University to obtain his Bachelor’s degree in Agribusiness and Agricultural Economics. Ultimately, Cullen hopes to one day be the President and CEO of a major Rodeo Association.

    Mason demonstrated his exemplary volunteerism through his active involvement in the Boy Scouts of America, playing saxophone for his high school band, and being a Boerne Outdoor Academy Camp Counselor for many years. Mason will also be attending Texas A&M University in the hopes of receiving not only his Bachelor’s degree, but also a Masters and Ph.D. in Environmental Engineering to one day help improve the quality and sustainability of his community and society.

    Cullen and Mason were honored during a reception attended by their parents, school counselors, NBACF members, the GVTC executive team and The GVTC Foundation board of directors.

    Since 2011, The GVTC Foundation has awarded $203,000 in scholarships to local high school students and more than $2.6 million in contributions throughout GVTC’s service area since it started in 2006. The overall mission of GVTC and The GVTC Foundation is to enhance the lives in the communities they serve, and it would not be possible without the passion and commitment of everyone involved.
  • Annual Meeting Approaching June 27

    by Paula Novodvorschi | May 24, 2018

    Online VotingActive members are invited to attend GVTC’s 2018 Annual Meeting at the New Braunfels Civic/Convention Center on Wednesday, June 27, 2018. This year, there are three spots open for election: one in District I, three in District II, and one in District III. Doors will be opening at 5:30 pm and the official meeting will commence at 7:30 pm. Unlike previous years, this will be the first time votes will be collected and tallied prior to the Annual Meeting, though winners will still be announced at the event. Online and mail-in voting will be open for active members starting June 4 and ends on June 26. Each person will receive personalized instructions through mailed letters and e-mails containing clear instructions on how to complete your vote!

    As always, Capital Credit checks will be distributed only to active members who are registered and in attendance at the 2018 Annual Meeting. To receive a capital check at the meeting, bring your Annual Meeting Notice and proper identification. Members will not be allowed to pick up checks for other members, however, and Capital Credit amounts for active members not in attendance will be applied to the members’ accounts on the next billing cycle after the Annual Meeting.

    For more information, visit gvtc.com/vote.

  • GVTC Takes Third in Netflix's National ISP Index

    by Paula Novodvorschi | May 24, 2018

    A huge achievement accomplished just this past April was GVTC’s inclusion in the Top 5 of the Netflix ISP Speed Index. Ranked third nationally, the Netflix ISP Speed Index is a measure of primetime Netflix performance of Internet Speed Providers (ISP) around the globe exclusively. GVTC placed higher than the largest national competitors and continues to be recognized as one of the very best at delivering a top-notch Netflix experience.

    NetflixSeveral other publications, such as Broadband Communities Magazine, have recognized GVTC’s desire to effect change and be a leader in transforming the customer experience through a combination of first-class advance communications products and superior customer service. #0000111551-001-6 It is difficult to surpass the achievement of 10 consecutive years of being designated as a Top 100 Broadband Provider in America. GVTC’s first-class advanced communications services, specifically SpeedSync® and continuous improvement and deployment of Fiber-To-The-Home technology, remain key differentiators. Important to note, GVTC is also still the only telephone cooperative to make this prestigious list.

    First-class advanced communications products, superior customer service, and a customer-centric philosophy are the essential components to being victorious in GVTC’s quest to elevate the customer experience. To see how we compare to other ISPs in the world, visit https://ispspeedindex.netflix.com/country/us/?small=True for more information!

  • GVTC Announces Groundbreaking Program

    by Paula Novodvorschi | May 24, 2018

    In an effort to further thank fiercely loyal members for “choosing local,” the GVTC Board of Directors has authorized the implementation of the GVTC Member Dividend Program. Thanks to this new program, active GVTC members who are eligible will receive a monthly dividend on qualifying services that will be applied to their monthly bills.  

    Member Dividend ProgramStarting June 1, GVTC will be trimming active member payments by 20% every month* on qualifying services simply for being a loyal member of GVTC, once membership is verified. This percentage, based on purchases of qualifying services, means the more members spend on GVTC products, the larger their monthly dividend.

    Unique to Texas telecom cooperatives, this program sets the bar for superior customer appreciation and member loyalty. Members will continue to receive their annual capital credit distribution as they always have. However, to qualify for the Member Dividend Program, active members are required to verify membership information by logging into their account at gvtc.com or by calling 800.367.4882 and speaking to a Customer Care Representative. #0000069677-001-5

    For more information about this new GVTC Member Dividend Program, please visit gvtc.com/MemberDividend.

    *GVTC Member Dividends are payable at the discretion of the Board of Directors (“Board”) of Guadalupe Valley Telephone Cooperative, Inc. (“GVTC”), consistent with GVTC’s Board policies.  Member Dividends are distributed on the GVTC bill to current active members with a valid Social Security Number (SSN) or Employer Identification Number (EIN) on their GVTC account, subject to certain restrictions.  Member Dividends are not payable as cash, transferable or assignable.  Member Dividends are subject to federal income tax, and GVTC will issue an IRS Form 1099-DIV to the member annually.  Other restrictions may apply.  The Member Dividend program may be modified or eliminated at any time by the Board.  See www.gvtc.com/MemberDividend for more information.

  • Acing the Golf Tournament

    by Paula Novodvorschi | May 24, 2018

    GVTC CEO with GVTC Foundation Vice PresidentSince its inception in 2006, The GVTC Foundation has managed to raise and release over $2.6 million in donations with a mission to profoundly enhance the quality of life in the communities it serves, through charitable contributions and volunteer service. On May 1, two hundred-eight golfers and thirty-six sponsors came together at the TPC San Antonio Golf Course for this worthy cause.

    This year, we are proud to announce that we raised $200,400, topping last year’s Golf Tournament that brought in $195,000 for The GVTC Foundation!

    The GVTC Charitable Golf Classic is the primary fundraiser for The GVTC Foundation, which contributes thousands of dollars annually to local nonprofits that support health & human services, youth programs, volunteer emergency services, education, culture and select public charities.

    For information on how you, too, can get involved or donate, please visit https://gvtc.com/gvtc-foundation. There is always room to grow, and your contributions make all the difference in our mission to improve our communities.

  • Apply now for $40,000 in scholarships from The GVTC Foundation

    by Tulsi Mason | Mar 01, 2018

    Young woman in graduation gown and cap holding a certificateApplications are now being accepted for The GVTC Foundation’s 2018 Ritchie T. Sorrells Scholarship for Leaders and the Ola Armstrong Scholarship. Each scholarship is worth $20,000 and available to qualified high school seniors residing in GVTC’s service area. The GVTC Foundation is once again partnering with the New Braunfels Area Community Foundation, who will accept applications, screen and select the recipients. The winners will be recognized through a check presentation ceremony at GVTC headquarters. To learn more about requirements for the Sorrells and Armstrong Scholarships, and to apply online, please visit NBACF.org. Application deadline is Wednesday March 7, 2017 at midnight. Questions or comments may be directed to Betty Taylor, NBACF Scholarship Coordinator, at betty@nbacf.org, or (830) 606-9597.

  • The GVTC Foundation Had A Record Year in 2017!

    by Tulsi Mason | Mar 01, 2018

    GVTC Foundation LogoThe GVTC Foundation had a banner year in its efforts to raise funds to support its mission: To profoundly enhance the quality of life in the communities we serve, through charitable contributions and volunteer service in support of our program goals. There were three significant initiatives that contributed the most to The Foundation’s funding – employee pledge, annual golf tournament and Round Up campaign.

    The annual employee pledge drive resulted in the highest number of employees participating ever, with 92% of all employees donating to The GVTC Foundation. The GVTC Board of Directors fully participates at 100% as they have for many years. The pledge drive generated a total of $111,896.86. GVTC will match this amount at 150% for a total of $279,742.15. This is almost 4% more in pledge dollars than the previous year.

    The GVTC Annual Charitable Golf Classic is the only fundraiser that benefits The GVTC Foundation. For the past 13 years, this annual golf tournament has provided over $1,000,000 in donations to the Foundation. In 2017, the Foundation netted $195,473.90, the most ever for the tournament. This was a 31% increase over the 2016 tournament proceeds. It was held at the beautiful JW Marriott San Antonio Hill Country Resort & Spa, where it will be held in 2018.

    A new initiative, Round Up for Change®, was announced at the GVTC Annual Meeting in June of 2017. This initiative that allows GVTC customers to Round Up on their bill to the next dollar, generated $5,012.89 for the Foundation. GVTC matched these customer donations at 100% for a total of $10,025.78 to the Foundation. Almost 6% of GVTC’s customers opted to Round Up on their bill in this short period of time. This initiative will continue in perpetuity, giving all GVTC customers the opportunity to partner with The GVTC Foundation to better our community.

    Individuals and businesses have also made generous donations to the Foundation during the year. Anyone may donate to the Foundation and customer donations up to $5,000 will be matched at 100%. 

    The funds raised by The GVTC Foundation supports year-long initiatives that give back to communities it serves. This includes the Thanksgiving Give Back Project that provided Thanksgiving meals to 215 families plus many other projects during the year such as sizable donations to all area food pantries and support dollars for all area Volunteer Fire Departments. The Foundation also awards two $20,000 scholarships to deserving youths graduating from high school. The Ritchie T. Sorrells Scholarship for Leaders is awarded to a high school student who has shown superior leadership skills during their high school career and the Ola Armstrong Scholarship is awarded to a student who has demonstrated their passion for service to their community. #0000158587-001-5

    The success of The Foundation’s fundraisers is due in large part to the participation of GVTC employees, their families and friends. They donate not only their dollars and but also volunteer service hours toward the different community service programs. This winning combination, which has been proven over previous years, will continue to guarantee that 2018 will be another fruitful year for The GVTC Foundation.

  • GVTC Enters the Top 10 for Neflix Performance!

    by Tulsi Mason | Mar 01, 2018

    NetflixIn an ongoing effort to deliver a market leading internet experience, GVTC broke new ground last month in a certain high visibility performance index. The Netflix ISP Speed Index is a measure of prime-time Netflix performance on ISPs (Internet Service Providers) around the globe. In last month’s index GVTC stormed into the top 10 in a dominating fashion. 

    If you look at the Netflix ISP Speed Index, you’ll notice all the largest ISPs in the country are listed, and as you can see, GVTC is out in front of several huge names. GVTC is beating both Spectrum and AT&T in delivering a top-notch Netflix experience and is the #1 provider that delivers internet on more than one technology!

    The Netflix ISP Speed Index is just another way that GVTC is stepping up to the challenge of being a leader in the ISP business not only locally, but nationally, and creating innovative ways to deliver more value while we focus on Creating Fiercely Loyal Customers!

    You can read more about the Netflix ISP Index here.

  • GVTC Charitable Golf Classic is Around the Corner

    by Tulsi Mason | Mar 01, 2018

    GVTC Golf Tournament LogoGVTC is inviting local golfers and businesses to have fun while helping support our community. The 14th annual GVTC Charitable Golf Classic takes place at the beautiful JW Marriot San Antonio Hill Country Resort, on Tuesday, May 1. The Golf Classic raises money for The GVTC Foundation, which uses the tournament proceeds to support nonprofits across GVTC’s 2,000 square mile area. Our Foundation is managed and operated by employee volunteers. Ninety-six cents of every dollar are allocated to donations or placed in a scholarship endowment. Team sponsors receive lunch and dinner, on-course refreshments, a goody bag and a chance at some very nice door prizes. #0000010093-001-5 Trophies will also be awarded to the top teams, long drive and putting contest winners. Special thanks to Calix, Premier Sponsor of the Golf Classic, for the second year in a row. A variety of non-golf sponsorships are available as well. Sign up today at GVTCFoundation.com

  • Delivering on Our Promise of Creating Fiercely Loyal Customers

    by David Click | Nov 29, 2017
    ritchie-sorrells

    It’s that time of year again when we look back at the resolutions we set at the beginning of the year and decide whether we succeeded in fulfilling them or not. I’m proud to say that, GVTC not only continued to be your 21st century communications provider, but we're also staying true to our promise of Creating Fiercely Loyal Customers.

     We developed more value-rich products to meet our customers’ needs. Approximately 75 percent of rooftops in our expansive 2,000 square mile service area is connected to our fiber-optic network. And, we continue to explore new opportunities to bring our fiber network to existing and new customers. We offer SpeedSync®, with equal download and upload broadband speeds, the only broadband product of its kind in the Hill Country, generating significant sales. Our partnership with Honeywell enhances our GVTC connectHome® product, which offers security and smart home management products on par with any residential security offering in the nation.

    Through our newly implemented Workforce Management System, we’re using technology to schedule and complete all new sales and upgrade installations within three working days. A reorganized customer care call center eliminates 600 call transfers per month. Improved customer communication includes implementing more automated reminders through emails, phone calls and text messaging for installation, service appointments and payments. We launched a new online request for assistance feature on our website, leveraging technology to provide quick and efficient processing of support issues and sales inquiries. We continue to futureproof homes and businesses with our state-of-the-art fiber network and our leading-edge products and services.

    With ongoing focus on Creating Fiercely Loyal Customers, we will benefit from advocacy to support doing business with GVTC. Starting in the first part of next year, we encourage customers to provide feedback, while promoting our brand and our products. We continue to thrive because of our customers and we remain faithful to our promise of keeping them at the center of all that we do.

    Philanthropy has always been essential to GVTC’s success. Over the past decade, The GVTC Foundation has donated more than $2.65 million to help nonprofits serve the underprivileged in our communities. It also provides two $20,000 scholarships to deserving youth residing in our service area.

    No doubt during the holiday season many of you will be using multiple broadband devices in the home to communicate with family and friends to wish them well. Our advanced technology helps us stay connected, where others are not as fortunate. So, let’s say a prayer of thanksgiving for all our blessings and offer a prayer of hope for others. In the spirit of the season, I’d like to wish you and your families a warm and peaceful Christmas and a prosperous New Year. And, most of all, I want to thank you for being Fiercely Loyal Customers.

    Ritchie Sorrells
    CEO, GVTC

  • GVTC Foundation Receives Donation from USTelecom to Honor Board Chair Robert Hunt

    by David Click | Nov 29, 2017
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    USTelecom honored outgoing Board Chair Robert Hunt, GVTC Vice President of Regulatory Affairs and Business Operations, with a $2500 donation to The GVTC Foundation. This honor was given to Mr. Hunt for his commitment and leadership of USTelecom and for promoting broadband investment, deployment and business growth.

    The GVTC Foundation contributes thousands of dollars annually to the Texas Hill Country and Gonzales area nonprofits that support health and human services, youth programs, volunteer emergency services, education, culture and select public charities. GVTC employees also volunteer for numerous service projects to help local charities.

    “Robert is a visionary industry executive, and we are grateful for his wise counsel while at the helm of our Board of Directors,” said USTelecom CEO Jonathan Spalter. “We were honored to make a contribution to the GVTC Foundation in Robert’s name – it is a fitting and meaningful way to recognize his deep roots in the Texas Hill Country and GVTC’s commitment to the communities they serve.“

  • Operation Blessing International Selected as National Public Charity Donation Winner

    by David Click | Nov 29, 2017
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    Every year, the GVTC Foundation selects a winner for its National Public Charity Donation initiative. This year, the GVTC employees voted and Operation Blessing International (OBI) was declared the winner.

    Operation Blessing International Relief and Development Corporation (OBI) is a 501(c)(3) nonprofit, humanitarian organization headquartered in the United States. One of the largest charities in America, Operation Blessing provides strategic relief in 39 countries around the world on an ongoing basis. Through core programs of disaster relief, medical aid, hunger relief, vulnerable children and orphan care, clean water and community development, OBI is dedicated to demonstrating God's love by alleviating human need and suffering in the United States and around the world.

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  • GVTC Unveils New and Improved Online Request for Assistance Features

    by David Click | Nov 29, 2017
    Article_3

    GVTC has just unveiled a new and improved online request for assistance feature on its website. Previously, requests for assistance were handled using a more general approach, with a single form for any type of issue. With the new online request for assistance features, users are able to find the specific area that relates to their concern and fill out a form that addresses their specific need.

    Prospects can receive more information on GVTC products and services they are interested in without having to log into the system. Or if they are having issues with logging in, they can click on the link for that specific issue and request assistance. For existing customers, there are even more options from which to select. Requests can be submitted during or after regular business hours. They can review their existing services and inquire about bundles that could give them better value, request assistance for service issues, ask about a billing statements or inquire about capital credits.

    By making it easier and simpler to request assistance, GVTC continues to deliver on its promise of providing superior customer service. This is just another example of how GVTC is creating Fiercely Loyal Customers.

  • San Antonio Express-News and San Antonio Business Journal Select GVTC for Workplace Awards

    by David Click | Nov 29, 2017
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    GVTC was the recipient of the 2017 Top Places to Work award from the San Antonio Express News and the 2017 Best Places to Work award from the San Antonio Business Journal. These awards recognize GVTC’s culture of empowering and supporting employees and the communities they live in.

    The San Antonio Express-News and Workplace Dynamics conduct a search for the top workplaces in the San Antonio area each year. Qualifying companies receive this honor based solely on the opinions of its employees.

    The San Antonio Business Journal conducts an employee survey, in conjunction with Quantum Workplace, to determine the San Antonio based Top 50 Best Places to Work companies. The winners were selected based on employee measurement of 37 attributes known to drive employee engagement.

    “Our employees are a vital component of our company’s continued success,” said Ritchie Sorrells, CEO of GVTC. “We value their contributions and ensure that they have the necessary resources and environment they need to not only succeed, but exceed in achieving their workplace goals. Even as we continue to grow, our culture remains intact and these awards affirm our promise to support our employees as best as we can.”

  • San Antonio Business Journal Recognizes Ritchie Sorrells as One of its 2017 C-Suite Awardees

    by David Click | Nov 29, 2017
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    GVTC CEO, Ritchie Sorrells, was recently honored as one of The San Antonio Business Journal’s 2017 C-Suite Awardees, for driving GVTC’s success while adhering to the company’s values and customer-centric culture. GVTC has established itself as a leader in the advanced communications market through his leadership, and supports his vision of superior customer service in pursuit of Creating Fiercely Loyal Customers in the years to come.

    This year's honorees included nine CEOs and seven C-Suite level executives with other titles.

    This exemplary group of individuals is driving positive change in both their workplaces and communities, and inspiring others to also strive for excellence. The success of their companies is a testament to their constant adherence to a strong work ethic and high performance

    The event to honor the awardees took place on Wednesday evening, September 20 at the McNay Art Museum.

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  • GVTC hits a home run with new channel additions

    by David Click | Sep 01, 2017
    MLB combo

    Just in time for the stretch run of the baseball season, GVTC is pleased to announce the addition of MLB Network and Strike Zone to our channel lineup, beginning September 1. 

    MLB Network has coverage on everything baseball, 24/7, throughout the year. Fans can watch live games, get the latest in baseball news, and catch along with other baseball-related programming. 

    MLB Network Strike Zone takes viewers on a high-speed trip around MLB during the regular season. When live game telecasts air on MLB Network on Tuesday and Friday nights, MLB Network Strike Zone brings fans to every game, with up-to-the-minute highlights, live look-ins and updates, all commercial-free. In addition to game action, MLB Network Strike Zone has the most updated scores, standings and stats throughout the night. 

    MLB Network and Strike Zone GVTC channels:
    MLBN SD: Channel 107
    MLBN HD: Channel 532
    Strike Zone SD: Channel 429
    Strike Zone HD: Channel 513 (Boerne)
    Strike Zone HD: Channel 595 (Blanco)

  • Mayweather vs. McGregor Fight Essential Information

    by David Click | Aug 25, 2017
    mayweather mcgregor ppv image

    GVTC is pleased to offer customers the much-anticipated Mayweather vs. McGregor fight on Saturday, August 26, 2017. The event is available on GVTC Pay Per View channels, 301 (standard definition) for $89.95 and channel 302 (high definition) for $99.95. 

    The main card is scheduled to begin at 8:00 p.m. CST, with pre-fight coverage starting at 6:00 p.m. CST. Customers can begin purchasing the event at 5:55 p.m. CST. Due to anticipated demand, consider placing your order early to help ensure you don’t miss any of the action. 

    Customers needing technical assistance with their Pay Per View purchase should call 800-FOR-GVTC and select the Mayweather vs. McGregor option.

  • A decade of national FTTH recognition

    by David Click | Aug 18, 2017
    BBC Top FTTH 2017 Logo

    Make it 10 years in a row for GVTC being selected a Top 100 FTTH Company by Broadband Communities Magazine. The announcement was made in the most recent issue of the magazine. Once again, GVTC is the only telephone cooperative chosen. 

    To be selected, BBC Magazine editors looked for: Organizations that advance the cause of fiber-based broadband. Deploy networks that are large or ambitious, have innovative business plans or are intended to transform local economies or improve communities’ quality of life. Supply key hardware, software or services to deployers. Introduce innovative technologies with game-changing potential, even if they have not yet been commercially deployed. Provide key conditions for fiber builds, such as early-stage support or demand aggregation. 

    Fortune 100 companies that earned the Top FTTH Award, along with GVTC, include AT&T, Spectrum and Google Fiber.

  • GVTC CEO selected as a top area executive

    by David Click | Aug 08, 2017
    Sorrells 2017 C-Suite Award

    Congratulations to GVTC President & CEO, Ritchie Sorrells for being named as a San Antonio Business Journal 2017 C-Suite Award winner. Mr. Sorrells is one of nine San Antonio area CEO’s to be named for the honor. The recipients are selected for their leadership, vision, team building, integrity, along with other characteristics, and accomplishments identified through their nomination form.

    All C-Suite winners will be recognized during a September 20 ceremony at the McNay Art Museum. Mr. Sorrells will also be featured in a special SABJ C-Suite recipients section on September 22. http://bit.ly/2vK6gDM

  • Recognized as a fiber leader

    by David Click | Jul 14, 2017
    BBC Top 100 FTTH Logo

    GVTC is regularly honored with accolades and pleased once again to be named a Top 100 Fiber to the Home company by Broadband Communities Magazine.  This is the ninth consecutive year for GVTC to be selected for this award and is the only cooperative in the United States to make this list. 

    In selecting the FTTH Top 100, the editors look for organizations that advance the cause of fiber-based broadband by deploying networks that are large or ambitious, have innovative business plans or are intended to transform local economies or improve communities’ quality of life and introduce innovative technologies with game-changing potential.