GVTC Blog

  • Apply now for $40,000 in scholarships from The GVTC Foundation

    by Tulsi Mason | Mar 01, 2018

    Young woman in graduation gown and cap holding a certificateApplications are now being accepted for The GVTC Foundation’s 2018 Ritchie T. Sorrells Scholarship for Leaders and the Ola Armstrong Scholarship. Each scholarship is worth $20,000 and available to qualified high school seniors residing in GVTC’s service area. The GVTC Foundation is once again partnering with the New Braunfels Area Community Foundation, who will accept applications, screen and select the recipients. The winners will be recognized through a check presentation ceremony at GVTC headquarters. To learn more about requirements for the Sorrells and Armstrong Scholarships, and to apply online, please visit NBACF.org. Application deadline is Wednesday March 7, 2017 at midnight. Questions or comments may be directed to Betty Taylor, NBACF Scholarship Coordinator, at betty@nbacf.org, or (830) 606-9597.

  • The GVTC Foundation Had A Record Year in 2017!

    by Tulsi Mason | Mar 01, 2018

    GVTC Foundation LogoThe GVTC Foundation had a banner year in its efforts to raise funds to support its mission: To profoundly enhance the quality of life in the communities we serve, through charitable contributions and volunteer service in support of our program goals. There were three significant initiatives that contributed the most to The Foundation’s funding – employee pledge, annual golf tournament and Round Up campaign.

    The annual employee pledge drive resulted in the highest number of employees participating ever, with 92% of all employees donating to The GVTC Foundation. The GVTC Board of Directors fully participates at 100% as they have for many years. The pledge drive generated a total of $111,896.86. GVTC will match this amount at 150% for a total of $279,742.15. This is almost 4% more in pledge dollars than the previous year.

    The GVTC Annual Charitable Golf Classic is the only fundraiser that benefits The GVTC Foundation. For the past 13 years, this annual golf tournament has provided over $1,000,000 in donations to the Foundation. In 2017, the Foundation netted $195,473.90, the most ever for the tournament. This was a 31% increase over the 2016 tournament proceeds. It was held at the beautiful JW Marriott San Antonio Hill Country Resort & Spa, where it will be held in 2018.

    A new initiative, Round Up for Change®, was announced at the GVTC Annual Meeting in June of 2017. This initiative that allows GVTC customers to Round Up on their bill to the next dollar, generated $5,012.89 for the Foundation. GVTC matched these customer donations at 100% for a total of $10,025.78 to the Foundation. Almost 6% of GVTC’s customers opted to Round Up on their bill in this short period of time. This initiative will continue in perpetuity, giving all GVTC customers the opportunity to partner with The GVTC Foundation to better our community.

    Individuals and businesses have also made generous donations to the Foundation during the year. Anyone may donate to the Foundation and customer donations up to $5,000 will be matched at 100%. 

    The funds raised by The GVTC Foundation supports year-long initiatives that give back to communities it serves. This includes the Thanksgiving Give Back Project that provided Thanksgiving meals to 215 families plus many other projects during the year such as sizable donations to all area food pantries and support dollars for all area Volunteer Fire Departments. The Foundation also awards two $20,000 scholarships to deserving youths graduating from high school. The Ritchie T. Sorrells Scholarship for Leaders is awarded to a high school student who has shown superior leadership skills during their high school career and the Ola Armstrong Scholarship is awarded to a student who has demonstrated their passion for service to their community. #0000158587-001-5

    The success of The Foundation’s fundraisers is due in large part to the participation of GVTC employees, their families and friends. They donate not only their dollars and but also volunteer service hours toward the different community service programs. This winning combination, which has been proven over previous years, will continue to guarantee that 2018 will be another fruitful year for The GVTC Foundation.

  • GVTC Enters the Top 10 for Neflix Performance!

    by Tulsi Mason | Mar 01, 2018

    NetflixIn an ongoing effort to deliver a market leading internet experience, GVTC broke new ground last month in a certain high visibility performance index. The Netflix ISP Speed Index is a measure of prime-time Netflix performance on ISPs (Internet Service Providers) around the globe. In last month’s index GVTC stormed into the top 10 in a dominating fashion. 

    If you look at the Netflix ISP Speed Index, you’ll notice all the largest ISPs in the country are listed, and as you can see, GVTC is out in front of several huge names. GVTC is beating both Spectrum and AT&T in delivering a top-notch Netflix experience and is the #1 provider that delivers internet on more than one technology!

    The Netflix ISP Speed Index is just another way that GVTC is stepping up to the challenge of being a leader in the ISP business not only locally, but nationally, and creating innovative ways to deliver more value while we focus on Creating Fiercely Loyal Customers!

    You can read more about the Netflix ISP Index here.

  • GVTC Charitable Golf Classic is Around the Corner

    by Tulsi Mason | Mar 01, 2018

    GVTC Golf Tournament LogoGVTC is inviting local golfers and businesses to have fun while helping support our community. The 14th annual GVTC Charitable Golf Classic takes place at the beautiful JW Marriot San Antonio Hill Country Resort, on Tuesday, May 1. The Golf Classic raises money for The GVTC Foundation, which uses the tournament proceeds to support nonprofits across GVTC’s 2,000 square mile area. Our Foundation is managed and operated by employee volunteers. Ninety-six cents of every dollar are allocated to donations or placed in a scholarship endowment. Team sponsors receive lunch and dinner, on-course refreshments, a goody bag and a chance at some very nice door prizes. #0000010093-001-5 Trophies will also be awarded to the top teams, long drive and putting contest winners. Special thanks to Calix, Premier Sponsor of the Golf Classic, for the second year in a row. A variety of non-golf sponsorships are available as well. Sign up today at GVTCFoundation.com

  • Delivering on Our Promise of Creating Fiercely Loyal Customers

    by David Click | Nov 29, 2017
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    It’s that time of year again when we look back at the resolutions we set at the beginning of the year and decide whether we succeeded in fulfilling them or not. I’m proud to say that, GVTC not only continued to be your 21st century communications provider, but we're also staying true to our promise of Creating Fiercely Loyal Customers.

     We developed more value-rich products to meet our customers’ needs. Approximately 75 percent of rooftops in our expansive 2,000 square mile service area is connected to our fiber-optic network. And, we continue to explore new opportunities to bring our fiber network to existing and new customers. We offer SpeedSync®, with equal download and upload broadband speeds, the only broadband product of its kind in the Hill Country, generating significant sales. Our partnership with Honeywell enhances our GVTC connectHome® product, which offers security and smart home management products on par with any residential security offering in the nation.

    Through our newly implemented Workforce Management System, we’re using technology to schedule and complete all new sales and upgrade installations within three working days. A reorganized customer care call center eliminates 600 call transfers per month. Improved customer communication includes implementing more automated reminders through emails, phone calls and text messaging for installation, service appointments and payments. We launched a new online request for assistance feature on our website, leveraging technology to provide quick and efficient processing of support issues and sales inquiries. We continue to futureproof homes and businesses with our state-of-the-art fiber network and our leading-edge products and services.

    With ongoing focus on Creating Fiercely Loyal Customers, we will benefit from advocacy to support doing business with GVTC. Starting in the first part of next year, we encourage customers to provide feedback, while promoting our brand and our products. We continue to thrive because of our customers and we remain faithful to our promise of keeping them at the center of all that we do.

    Philanthropy has always been essential to GVTC’s success. Over the past decade, The GVTC Foundation has donated more than $2.65 million to help nonprofits serve the underprivileged in our communities. It also provides two $20,000 scholarships to deserving youth residing in our service area.

    No doubt during the holiday season many of you will be using multiple broadband devices in the home to communicate with family and friends to wish them well. Our advanced technology helps us stay connected, where others are not as fortunate. So, let’s say a prayer of thanksgiving for all our blessings and offer a prayer of hope for others. In the spirit of the season, I’d like to wish you and your families a warm and peaceful Christmas and a prosperous New Year. And, most of all, I want to thank you for being Fiercely Loyal Customers.

    Ritchie Sorrells
    CEO, GVTC

  • GVTC Foundation Receives Donation from USTelecom to Honor Board Chair Robert Hunt

    by David Click | Nov 29, 2017
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    USTelecom honored outgoing Board Chair Robert Hunt, GVTC Vice President of Regulatory Affairs and Business Operations, with a $2500 donation to The GVTC Foundation. This honor was given to Mr. Hunt for his commitment and leadership of USTelecom and for promoting broadband investment, deployment and business growth.

    The GVTC Foundation contributes thousands of dollars annually to the Texas Hill Country and Gonzales area nonprofits that support health and human services, youth programs, volunteer emergency services, education, culture and select public charities. GVTC employees also volunteer for numerous service projects to help local charities.

    “Robert is a visionary industry executive, and we are grateful for his wise counsel while at the helm of our Board of Directors,” said USTelecom CEO Jonathan Spalter. “We were honored to make a contribution to the GVTC Foundation in Robert’s name – it is a fitting and meaningful way to recognize his deep roots in the Texas Hill Country and GVTC’s commitment to the communities they serve.“

  • Operation Blessing International Selected as National Public Charity Donation Winner

    by David Click | Nov 29, 2017
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    Every year, the GVTC Foundation selects a winner for its National Public Charity Donation initiative. This year, the GVTC employees voted and Operation Blessing International (OBI) was declared the winner.

    Operation Blessing International Relief and Development Corporation (OBI) is a 501(c)(3) nonprofit, humanitarian organization headquartered in the United States. One of the largest charities in America, Operation Blessing provides strategic relief in 39 countries around the world on an ongoing basis. Through core programs of disaster relief, medical aid, hunger relief, vulnerable children and orphan care, clean water and community development, OBI is dedicated to demonstrating God's love by alleviating human need and suffering in the United States and around the world.

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  • GVTC Unveils New and Improved Online Request for Assistance Features

    by David Click | Nov 29, 2017
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    GVTC has just unveiled a new and improved online request for assistance feature on its website. Previously, requests for assistance were handled using a more general approach, with a single form for any type of issue. With the new online request for assistance features, users are able to find the specific area that relates to their concern and fill out a form that addresses their specific need.

    Prospects can receive more information on GVTC products and services they are interested in without having to log into the system. Or if they are having issues with logging in, they can click on the link for that specific issue and request assistance. For existing customers, there are even more options from which to select. Requests can be submitted during or after regular business hours. They can review their existing services and inquire about bundles that could give them better value, request assistance for service issues, ask about a billing statements or inquire about capital credits.

    By making it easier and simpler to request assistance, GVTC continues to deliver on its promise of providing superior customer service. This is just another example of how GVTC is creating Fiercely Loyal Customers.

  • San Antonio Express-News and San Antonio Business Journal Select GVTC for Workplace Awards

    by David Click | Nov 29, 2017
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    GVTC was the recipient of the 2017 Top Places to Work award from the San Antonio Express News and the 2017 Best Places to Work award from the San Antonio Business Journal. These awards recognize GVTC’s culture of empowering and supporting employees and the communities they live in.

    The San Antonio Express-News and Workplace Dynamics conduct a search for the top workplaces in the San Antonio area each year. Qualifying companies receive this honor based solely on the opinions of its employees.

    The San Antonio Business Journal conducts an employee survey, in conjunction with Quantum Workplace, to determine the San Antonio based Top 50 Best Places to Work companies. The winners were selected based on employee measurement of 37 attributes known to drive employee engagement.

    “Our employees are a vital component of our company’s continued success,” said Ritchie Sorrells, CEO of GVTC. “We value their contributions and ensure that they have the necessary resources and environment they need to not only succeed, but exceed in achieving their workplace goals. Even as we continue to grow, our culture remains intact and these awards affirm our promise to support our employees as best as we can.”

  • San Antonio Business Journal Recognizes Ritchie Sorrells as One of its 2017 C-Suite Awardees

    by David Click | Nov 29, 2017
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    GVTC CEO, Ritchie Sorrells, was recently honored as one of The San Antonio Business Journal’s 2017 C-Suite Awardees, for driving GVTC’s success while adhering to the company’s values and customer-centric culture. GVTC has established itself as a leader in the advanced communications market through his leadership, and supports his vision of superior customer service in pursuit of Creating Fiercely Loyal Customers in the years to come.

    This year's honorees included nine CEOs and seven C-Suite level executives with other titles.

    This exemplary group of individuals is driving positive change in both their workplaces and communities, and inspiring others to also strive for excellence. The success of their companies is a testament to their constant adherence to a strong work ethic and high performance

    The event to honor the awardees took place on Wednesday evening, September 20 at the McNay Art Museum.

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  • GVTC hits a home run with new channel additions

    by David Click | Sep 01, 2017
    MLB combo

    Just in time for the stretch run of the baseball season, GVTC is pleased to announce the addition of MLB Network and Strike Zone to our channel lineup, beginning September 1. 

    MLB Network has coverage on everything baseball, 24/7, throughout the year. Fans can watch live games, get the latest in baseball news, and catch along with other baseball-related programming. 

    MLB Network Strike Zone takes viewers on a high-speed trip around MLB during the regular season. When live game telecasts air on MLB Network on Tuesday and Friday nights, MLB Network Strike Zone brings fans to every game, with up-to-the-minute highlights, live look-ins and updates, all commercial-free. In addition to game action, MLB Network Strike Zone has the most updated scores, standings and stats throughout the night. 

    MLB Network and Strike Zone GVTC channels:
    MLBN SD: Channel 107
    MLBN HD: Channel 532
    Strike Zone SD: Channel 429
    Strike Zone HD: Channel 513 (Boerne)
    Strike Zone HD: Channel 595 (Blanco)

  • Mayweather vs. McGregor Fight Essential Information

    by David Click | Aug 25, 2017
    mayweather mcgregor ppv image

    GVTC is pleased to offer customers the much-anticipated Mayweather vs. McGregor fight on Saturday, August 26, 2017. The event is available on GVTC Pay Per View channels, 301 (standard definition) for $89.95 and channel 302 (high definition) for $99.95. 

    The main card is scheduled to begin at 8:00 p.m. CST, with pre-fight coverage starting at 6:00 p.m. CST. Customers can begin purchasing the event at 5:55 p.m. CST. Due to anticipated demand, consider placing your order early to help ensure you don’t miss any of the action. 

    Customers needing technical assistance with their Pay Per View purchase should call 800-FOR-GVTC and select the Mayweather vs. McGregor option.

  • A decade of national FTTH recognition

    by David Click | Aug 18, 2017
    BBC Top FTTH 2017 Logo

    Make it 10 years in a row for GVTC being selected a Top 100 FTTH Company by Broadband Communities Magazine. The announcement was made in the most recent issue of the magazine. Once again, GVTC is the only telephone cooperative chosen. 

    To be selected, BBC Magazine editors looked for: Organizations that advance the cause of fiber-based broadband. Deploy networks that are large or ambitious, have innovative business plans or are intended to transform local economies or improve communities’ quality of life. Supply key hardware, software or services to deployers. Introduce innovative technologies with game-changing potential, even if they have not yet been commercially deployed. Provide key conditions for fiber builds, such as early-stage support or demand aggregation. 

    Fortune 100 companies that earned the Top FTTH Award, along with GVTC, include AT&T, Spectrum and Google Fiber.

  • GVTC CEO selected as a top area executive

    by David Click | Aug 08, 2017
    Sorrells 2017 C-Suite Award

    Congratulations to GVTC President & CEO, Ritchie Sorrells for being named as a San Antonio Business Journal 2017 C-Suite Award winner. Mr. Sorrells is one of nine San Antonio area CEO’s to be named for the honor. The recipients are selected for their leadership, vision, team building, integrity, along with other characteristics, and accomplishments identified through their nomination form.

    All C-Suite winners will be recognized during a September 20 ceremony at the McNay Art Museum. Mr. Sorrells will also be featured in a special SABJ C-Suite recipients section on September 22. http://bit.ly/2vK6gDM

  • Recognized as a fiber leader

    by David Click | Jul 14, 2017
    BBC Top 100 FTTH Logo

    GVTC is regularly honored with accolades and pleased once again to be named a Top 100 Fiber to the Home company by Broadband Communities Magazine.  This is the ninth consecutive year for GVTC to be selected for this award and is the only cooperative in the United States to make this list. 

    In selecting the FTTH Top 100, the editors look for organizations that advance the cause of fiber-based broadband by deploying networks that are large or ambitious, have innovative business plans or are intended to transform local economies or improve communities’ quality of life and introduce innovative technologies with game-changing potential.

  • Round Up for Change

    by David Click | Jul 14, 2017
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    GVTC has a new program to help support the good works of The GVTC Foundation. Round Up for Change allows customers to automatically increase their monthly billing statement to the next dollar amount. Proceeds are donated to The GVTC Foundation who supports our community with donations to local nonprofits and offering two college scholarships to area high school students.  

    Joining forces with The GVTC Foundation is easy. Go to GVTC.com/roundup and click the Log in to Enroll button, follow the steps and that’s it. Or, you can call 800-FOR-GVTC and one of our customer service representatives can help you with enrollment. A video on the Round Up for Change website has more information on the program. 

    Your small change will add up to make a big difference in our community. Take a few minutes to enroll today!

  • Annual Meeting takes care of business

    by David Click | Jul 14, 2017
    Truck winner mark rosequist

    GVTC successfully held its 62nd Annual Meeting on June 28, at the New Braunfels Convention/Civic Center. With a quorum established, members voted on five available board of director positions. All incumbent GVTC board of directors were reelected and include George Steinke, District 1; Jameson (Jamey) Arnold, District II; Clint Swindall, District II; Richard Elkins, District III; and Tony Spears, District V. Thanks to all nominees for their willingness to serve on the GVTC board.

    The members also approved an amendment change to allow for electronic and mail balloting to bring our cooperative in line with current Texas laws and industry best practices.

    Chairman Charles Knibbe announced this year’s capital credits disbursements would exceed $4.8. million dollars. Members who did not pick up their capital credits check at the Annual Meeting had their amount due this year applied to their July billing statement. 

    President and CEO, Ritchie Sorrells, revealed GVTC would again expand its fiber network to members. At least another 1,000 homes are part of the project. Customers will be notified by GVTC when fiber service is available in their neighborhood. GVTC now has a fiber to the home connection available to 73 percent of rooftops across its 2,000 square mile service area. 

    The Annual Meeting also included drawings for $12,300 worth of prizes and merchandise, which included a retired GVTC work truck, worth an estimated $6,000. Congratulations to Mark Rosequist for winning the truck. Mark is pictured with his family and drove the truck home after the Annual Meeting.

  • GVTC Net Neutrality Position Statement

    by David Click | Jul 12, 2017

    GVTC supports an open Internet and FCC Chairman Pai’s plans to restore Internet freedom by reversing the FCC's 2015 ruling that classified broadband internet access providers as common carriers subject to utility style regulation under Title II of the Communications Act. Specifically: 

    • GVTC agrees that consumers should have unfettered access to Internet content.

    • GVTC agrees that consumer’s privacy should be protected by ISP’s like GVTC as well as by Internet applications such as Facebook, Google, Amazon, etc..

    • GVTC does not block or throttle consumer access to lawful internet Content.

    • GVTC does not use consumer data without their consent for marketing GVTC services.

    • GVTC does not resell consumer data to third parties.

    • GVTC does not engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with the traditional services we offer.

    • GVTC does not offer pay-for-priority services.

    • GVTC DOES INVEST MILLIONS OF DOLLARS ANNUALLY in our network to give our consumers the internet speed, capacity and services they want most.

  • Among the best

    by David Click | Jun 09, 2017
    Best Places to work 2017 slide show banner

    GVTC is honored to once again be named a San Antonio Business Journal Best Places to Work award. We finished in the top 10 among San Antonio area large size companies. This is GVTC’s sixth year to win the award. All Best Places to Work winners will be recognized during a ceremony at the Grand Hyatt on July 20, 2017. Thanks to our executive team, managers and employees for their commitment to make GVTC a Best Places to Work.

  • GVTC Scores Big in Fundraiser for Charity

    by David Click | May 31, 2017
    2017 GVTC Golf Classic Check Presentation

    The GVTC Charitable Golf Classic once again generated record funds to help nonprofits and other causes in the Texas Hill Country and Gonzales areas.

     The May 9, 2017, event at the JW Marriot San Antonio Hill Country Resort raised $192,001.56, which is a 22 percent net increase over the previous year. More than 240 golfers from around the country participated in the event, with play taking place on both JW Marriott’s TPC golf courses.

    The GVTC Charitable Golf Classic is the primary fundraiser for The GVTC Foundation, which contributes thousands of dollars annually to local nonprofits that support health & human services, youth programs, volunteer emergency services, education, culture and select public charities.

    Since 2007, The GVTC Foundation has given more than $2.3 in donations. In 2016, over $228,000 was donated to 74 organizations. The Foundation also awards the annual Ritchie T. Sorrells Scholarship for Leaders and the Ola Armstrong Scholarship, worth $20,000 each. GVTC employees also volunteer for numerous service projects to help local charities. 

    “GVTC and The GVTC Foundation board of directors’ thanks all of our wonderful sponsors for their participation in our 2017 Charitable Golf Classic,” Ritchie Sorrells, GVTC president & CEO, said. “The success of our fundraiser and positive impact it’s had in our community would not be possible without their commitment to our Foundation’s mission.”