Enhance your GVTC phone service with a variety of valuable features that you’ll enjoy using frequently. We provide the custom calling features that make GVTC a leading choice for phone service among residents and businesses in San Antonio and the Hill Country.

Call Waiting

10

$2.25 per month for residents/$3.75 per month for businesses

Call Waiting allows the subscriber to be notified of an incoming call while they are using the telephone and allows them to answer that call without disconnecting the first.

Instructions and Information

  1. If someone tries to call when you are using the phone, you will hear a short tone to indicate that another call is waiting. The incoming caller only hears the usual ringing signal. A reminder tone will follow 10 seconds later if you do not respond to the first signal.
  2. If you wish to end the first call, hang up. Your phone will ring and the second (incoming) caller will be on the line.
  3. Depress the switch hook or press the “flash” or “recall” button on your phone to place the first call on hold and to answer the second call.
  4. Return to the first call by depressing the switch hook or pressing the “flash” or “recall” button on your phone again, leaving the second call on hold.
  5. Alternate between the calls as often as necessary using the same techniques or end one of the calls by asking the party to hang up.

Things to Remember

  • When a call is waiting, the caller hears a normal ringing tone until you answer. Your conversation cannot be overheard.
  • If a third person tries to call you when call waiting is in effect, that call will hear a busy signal. You will not hear a signal of the incoming third call.
  • Call waiting works with local and long distance calls. With this service, you cannot talk to both parties simultaneously.

Refer to your telephone's instructional manual to see whether your telephone is designed to use the switch hook, "flash" or "recall" button for call waiting.

Call Waiting ID

20

$4 per month for residents/$5 per month for businesses

You can see the name and number of the person calling you while you’re on the other line. You will hear the short beep that indicates someone is calling and then you can see their information displayed on your phone or display unit (sold separately).  

Service Requirements

  • Telephone company-provided Caller ID and Number service 
  • Special display phone or display unit

Cancel Call Waiting

30

$.25 per month for residents/$.75 per month for businesses

You can cancel your Call Waiting feature before or during one telephone call so you’re not interrupted during important calls. You also can program your computer to dial *70 before your internet access phone number to prevent the Call Waiting tone from terminating your connection and causing data transmission errors. Contact your internet provider’s technical support department for assistance.

Instructions and Information

To cancel Call Waiting before making a call:

  1. Dial *70 and listen for three beeps and a steady dial tone.
  2. Dial the desired telephone number.
  3. Call Waiting is automatically reactivated when you hang up the phone.

To cancel Call Waiting during a call:

  1. Three-way calling feature is required.
  2. Depress the switch hook (or press the “flash” button on your phone) and listen for three beeps and a steady dial tone.
  3. Dial *70 and listen for three beeps.
  4. Wait for automatic reconnection to your existing call.
  5. Call Waiting is automatically reactivated when you hang up the phone.

To cancel Call Waiting before using your computer for dial-up access:

  1. Contact your internet provider’s technical support department for assistance, if needed, to set up your computer dialing instructions to dial *70 before dialing into your internet service.
  2. After setup, the computer will send calls into your voice mailbox while you are using your internet service.
  3. Call Waiting will automatically deactivate as long as your computer is set up to dial *70 during dial-up.
  4. Call Waiting is automatically reactivated when you disconnect from your dial-up service.

Note: Rotary phone users must dial “11” and the number instead of “*” and the number. When Cancel Call Waiting is activated, callers will hear a busy signal. Call Waiting is automatically reactivated when a call is terminated.

Three-Way Calling

40

$3.50 per month for residents/$4.50 per month for businesses

This feature allows you to add a third party, local or long distance, to an existing telephone conversation.

Instructions and Information

To add a third person to your conversation:

  • Depress the switch hook (or press the “flash” or “recall” button on your phone) for a half-second to place the original call on hold.
  • Listen for three rapid tones followed by a dial tone.
  • Dial the phone number of the person you want to add to your conversation.
  • Combine all parties on the call by depressing with switch hook (or pressing the “flash” or “recall” button on your phone) for a half-second and release immediately. This reestablishes the original call and creates a three-way call.

To remove either party from the conversation:

  • You can ask them to hang up and then continue the conversation with the remaining person.
  • To disconnect the person, depress the switch hook (or press the “flash” or “recall” button on your phone) once and release immediately.
  • All calls are disconnected when you hang up.

To add a different person to the call:

  • Remove a caller as explained above.
  • Repeat the first four steps.

Things to Remember

  • If you try to add a person and the phone is busy or does not answer, cancel that call by depressing the switch hook (or pressing the “flash” or “recall” button on your phone) once and releasing immediately. This will return you to your original call.
  • Call Waiting will not operate when a Three-Way Call is in progress. The calls can be two long distance locations, but long distance charges will apply.

Anonymous Call Rejection

50

$1 per month for residents and businesses

This feature allows you to block any calls from numbers that do not appear on your Caller ID and you will never hear the phone ring. The caller will hear the prerecorded message, “We are sorry. The party you have dialed is not accepting your call at this time.”

Instructions and Information

To turn on Anonymous Call Rejection

  1. Pick up your phone and listen for a dial tone.
  2. Press *77 (rotary phone users dial 1177).
  3. You will hear two beeps. Then hang up immediately.

To turn off Anonymous Call Rejection

  1. Pick up your phone and listen for a dial tone.
  2. Press *87 (rotary phone users dial 1187).
  3. You will hear two beeps. Then hang up immediately.

Auto Redial

60

$4 per month for residents/$4.50 per month for businesses

Auto Redial connects you to the last outgoing phone number dialed from your line no matter if the call was answered, unanswered or the line was busy. You can place or receive other calls while Auto Redial is active, and a special ring indicates when the line is free.

Instructions and Information

To activate:

  1. Hang up your phone after placing a call.
  2. Pick up your phone and listen for a dial tone.
  3. Press *66 (rotary phone users need to dial 1166).
  4. The number of the last call will be called back and you will hear ringing OR an announcement that the line is busy OR an announcement that the call cannot be redialed.
  5. If the announcement indicates the line is busy, then hang up and Auto Redial will attempt to redial the number for 30 minutes. When both lines are available within 30 minutes, you will hear a special ring. Pick up the phone and the number you are calling will ring.

To deactivate:

  1. Pick up your phone and listen for a dial tone.
  2. Press *86 (rotary phone users need to dial 1186) and you will hear an announcement that your Auto Redial has been deactivated.

Caller ID

70

Options ranging from $7.50 - $8 per month for residents/$8 - $10 per month for businesses

Caller ID is a combination of two distinct services that you can subscribe to separately or together.

Calling Number Delivery ($7 per month for residents/$8 per month for businesses)

This displays the number of the person calling you either on your phone or on a special display device (sold separately). Caller Number Delivery stores numbers on your phone so you can return calls when you wish. If a “Private” or “Anonymous” call appears on your screen, the caller may have blocked the display of their number by pressing *67 before placing the call. If “Out of Area,” “Unavailable” or “Unknown” appears, the caller is in an area that does not support Calling Number Delivery services.

To use:
  1. Purchase a Caller ID Unit or use a special display phone.
  2. Wait until the phone completes its first ringing cycle for the number to appear.

Things to Remember

  • All phone users can block the delivery of their phone numbers on a per-call basis. To block delivery of your number, dial *67, wait for the dial tone, and then dial the number you are calling. Your call will then be classified as "Anonymous" and the number you are calling from will not be available to Caller ID units. Be aware that some locations block "Anonymous" calls and do not allow them to ring through. In these cases, you will hear a recorded message.
  • If your line is equipped with per-line blocking, you can disable this block on a per-call basis by pressing *82 (rotary phone users need to dial 1182) before you dial your call. This feature turns off per-line blocking for only the call placed after *82 or 1182 is dialed and will result in your number being received by subscribers of Caller ID.

Calling Name Delivery ($7 per month for residents/$8 per month for businesses)

Calling Name Delivery works like Calling Number Delivery except that it delivers the name of the caller. The features and limitations associated with Calling Number Delivery apply.

Calling Name and Number Delivery ($8.50 per month for residents/$10 per month for businesses)

For a little more money per month, you can take advantage of Calling Name Delivery and Calling Number Delivery to receive the most complete information about your callers.

Call Blocker

80

$4 per month for residents/$4.50 per month for businesses

You can reject incoming calls from up to six specific phone numbers that you designate. This includes the number of the last call received, even if you don’t know that phone number. And you can change your list of blocked numbers at any time. A blocked caller hears the recorded message, “We are sorry. The party you have called is not accepting your calls at this time.” Your phone will never ring when a caller from a blocked number tries to reach you.
Instructions and Information

To use:

  1. Pick up your phone and listen for a dial tone.
  2. Press *60 (rotary phone users need to dial 1160).
  3. Listen for an announcement telling you the feature is turned on or off. Press 3 to turn on.
  4. Follow the automated directions to add or delete phone numbers.

To turn off:

  1. Pick up your phone and listen for a dial tone.
  2. Press *80 (rotary phone users need to dial 1180).
  3. Listen for an announcement telling you the feature is turned on or off. Press 3 to turn off.

Call Return

90

$4 per month for residents/$4.50 per month for businesses

Call Return allows you to connect to the phone number from the last incoming call, even if you didn’t answer the call. You don’t have to know who called or the number. If the number you call back is busy, the Call Return feature will continue trying for 30 minutes and then let you know when the busy number is free by using a special ring. You can continue making and receiving calls while trying to reach the busy number. If Call Return calls back a long distance number, you will be charged a long distance rate and the telephone number will appear on your bill.

Instructions and Information

To use:

  1. Pick up your phone and listen for a dial tone.
  2. Press *69 (rotary phone users need to dial 1169).
  3. You will hear the number, date and time of the last incoming call. Press 1 to call back that number.

To stop trying to reach a number:

  1. Pick up your phone and listen for a dial tone.
  2. Press *89 (rotary phone users need to dial 1189).
  3. You will hear an announcement that your outstanding requests have been deactivated.

Call Trace

100

$8 per each successful trace

Trace the last incoming call and get the caller’s phone number, time and date of call automatically recorded on GVTC equipment. This information is provided only to law enforcement agencies after a subpoena is served.

Instruction and Information

To use:

  1. Hang up after receiving the offensive call.
  2. Pick up the phone and listen for a dial tone.
  3. Press *57 (rotary phones users need to dial 1157).
  4. You will hear an announcement describing the Call Trace feature.
  5. Press 1 to proceed with the trace.
  6. Listen for confirmation that the call has been traced.
  7. Hang up.
  8. Write down date and time.
  9. Call the GVTC business office.

Priority Call

110

$2 per month for residents/$3 per month for businesses

Priority Call allows you to designate a list of six special callers to receive priority status. When you receive a call from one of them, you will hear a special ring but you will not know which of the six is calling. If you have Call Waiting, this feature also gives a special signal so you know when someone important is calling. Calls from numbers not on the screening list will ring normally.

Instructions and Information

To turn on:

  1. Pick up the phone and listen for the dial tone.
  2. Press *61 (rotary phone users need to dial 1161).
  3. Listen for announcement telling you feature is on or off. Press 3 to turn on.
  4. Follow the automated instructions to add or delete phone numbers.

To turn off:

  1. Pick up phone and listen for the dial tone.
  2. Press *81 (rotary phone users need to dial 1181).
  3. Listen for announcement telling you feature is on or off. Press 3 to turn off.

Selective Call Acceptance

120

$2 per month for residents/$3 per month for businesses

Selective Call Acceptance allows you to create a list of six numbers that will ring through to your line. Anyone calling from a phone number not on your list will hear an automated message telling them that you are not accepting calls from them.

Instructions and Information

To turn on:

  1. Pick up phone and listen for the dial tone.
  2. Press *64 (rotary phone users need to dial 1164).
  3. Listen for announcement telling you feature is on or off. Press 3 to turn on.
  4. Follow the automated instructions.

To turn off:

  1. Pick up phone and listen for the dial tone.
  2. Press *84 (rotary phone users need to dial 1184).
  3. Listen for announcement telling you feature is on or off. Press 3 to turn off.

Selective Call Forwarding

130

$2 per month for residents/$3.50 per month for businesses

Selective Call Forwarding allows you to create a list of six numbers you want to forward. Forward only the important calls and let all other calls ring at your home.

Instructions and Information

To turn on:

  1. Pick up phone and listen for the dial tone.
  2. Press *63 (rotary phone users need to dial 1163).
  3. Listen for announcement telling you feature is on or off. Press 3 to turn on.
  4. The first time you turn on the service, you will be asked to enter the number to which you want calls forwarded.
  5. Follow the automated instructions to add phone numbers.

To turn off:

  1. Pick up phone and listen for the dial tone.
  2. Press *83 (rotary phone users need to dial 1183).
  3. Listen for announcement telling you if feature is on or off. Press 3 to turn off.

Toll Control with PIN

140

$1.75 per month for residents/$2.25 per month for businesses

This feature provides a subscriber a personal identification number (PIN) that must be dialed to make a toll call. No toll calls will be allowed without the PIN, and you must program you PIN into your phone before using this feature. Instructions for adding and changing your PIN may vary in certain areas, so contact GVTC for specific instructions.

Instructions and Information

To activate:

  1. Pick up phone and listen for the dial tone.
  2. Press *12.
  3. Dial the code provided by GVTC, followed by the # sign.
  4. Dial your chosen PIN (1-7 digits using 0-9), followed by the # sign.
  5. Repeat your PIN followed by the # sign.
  6. Hang up.

To place a long distance call:

  1. Pick up phone and listen for the dial tone.
  2. Press *13.
  3. Dial your PIN, followed by the # sign.
  4. Listen for a coded dial tone.
  5. Place toll call.

To change PIN:

  1. Pick up phone and listen for the dial tone.
  2. Press *12.
  3. Dial old PIN, followed by the # sign.
  4. Dial new PIN, followed by the # sign.
  5. Repeat new PIN followed by the # sign.
  6. Hang up.

Things to Remember:

  • After pressing *12 to add or change your PIN, immediately proceed to the next step. If you pause between these steps, the PIN will not be activated.

Voice Data Protection

150

$.75 per month for residents and businesses

Voice Data Protection allows you to suspend Call Waiting permanently until you deactivate the feature.

Instructions and Information

To add:

  1. Dial *97, listen for two beeps and hang up.

To remove:

  1. Dial *98, listen for two beeps and hang up.

Note: You must activate this feature before your call. You cannot activate the feature during your call.

Warm Line Alert

160

$3 per month for residents and businesses

Warm Line Alert allows you to call a pre-designated number simply by lifting the handset. Before this feature can be added, customers must sign a form and fill in the pre-designated number. Warm Line Alert eliminates the need to remember numbers in an emergency and enhances the safety and security of people who are home alone.

Instructions and Information

To use:

  1. Lift the handset and wait. Within 14 seconds, the pre-designated number will be dialed automatically.
  2. If you do not wish to dial the pre-designated number, you may dial any other number before 14 seconds have elapsed.

Note: You must contact GVTC to change the pre-designated number. This number cannot be public emergency numbers, such as police, fire, ambulance or 911 services. 

Distinctive Ring

170

$3.50 per month for residents/$5 per month for businesses

The Distinctive Ring feature comes with a second phone number assigned to your existing phone line. Any calls to this number will ring with a distinctive pattern—two short consecutive rings. 

Things to Know

  • There is still only one access line to the location. Both numbers ring on that line and on the same phones. Only one conversation at a time is allowed. 
  • All outgoing calls are recognized as being placed by the main number. 
  • Any GVTC Calling Features activated on the main number also will apply to the Distinctive Ring number. 
  • Fax machines capable of recognizing distinctive rings can be programmed to automatically answer only calls to the Distinctive Ring number. (Check your fax machine’s owner’s manual.) 
  • You will receive a separate directory listing for your Distinctive Ring number. 
  • Collect and third-party calls cannot be placed to the Distinctive Ring number, only the main phone number. 
  • If you have Call Waiting, you will receive one of two Call Waiting tones. Calls to the main number activate a standard tone. Calls to the Distinctive Ring number activate two short tones. 

Do Not Disturb with PIN

180

$2.50 per month for residents and businesses

This feature requires touch-tone dialing and blocks calls from anyone who does not enter the personal identification number (PIN) you have chosen. You must choose and program your PIN (3-7 digits using numbers 0-9) before using this feature. You can activate and deactivate the feature and change the PIN at any time. 

Instructions and Information 

To add or change your PIN: 

  1. Pick up your phone and listen for the dial tone. 
  2. Press *78 to activate the feature, and then hang up. 
  3. Pick up your phone and dial *87. 
  4. Listen for the coded dial tone. 
  5. Enter your PIN, wait to hear three beeps, and then hang up. 

To activate: 

  1. Pick up your phone and listen for the dial tone. 
  2. Press *78. 
  3. Do Not Disturb is now activated and only callers who can enter your PIN will ring through. You must enter the deactivation code to deactivate the feature. 

To deactivate: 

  1. Pick up your phone and listen for the dial tone. 
  2. Press *79. 
  3. Do Not Disturb is now deactivated and calls will ring through as usual.
Note: When Do Not Disturb is activated, callers hear, “We’re sorry. The number you have called cannot receive calls at this time. Please call again later.” The caller will NOT be prompted to enter the PIN; however, during the message or after the message finishes, any caller who enters the PIN will ring through. Your outgoing calls are not affected by this feature.

Call Forwarding

190

$2.75 per month for residents/$4.50 per month for business

With Call Forwarding, you can transfer your calls automatically to any other phone number. 

Instructions and Information

To activate: 

  1. Dial *72 and you will hear a second dial tone. 
  2. Dial the number to which calls are to be forwarded. 
  3. When the other phone is answered, stay on the line for at least five seconds. Tell the person answering that your calls are being forwarded to his or her number. 
  4. If the called phone line is busy or does not answer, hang up and repeat the first two steps. When you hear two short tones, hang up. The service is automatically in effect. No answer is required on the second attempt. 

To deactivate: 

  1. Dial *73 to restore your phone to normal service. 
  2. Listen for two short tones followed by a dial tone. This indicates that Call Forwarding has been cancelled. 

Things to Remember: 

  • Call Forwarding continues until you deactivate it from your phone. 
  • Your phone still can be used to place outgoing calls while incoming calls are forwarded. 
  • You will hear a short ring whenever your number is called to remind you that your calls are forwarded. You cannot answer these calls. 
  • If the phone line that receives your forwarded calls is busy, your caller will hear a busy signal. 
  • Call Forwarding can be used for local and long distance calls. However, when you forward calls to a long distance number, you will be billed for the portion of the call from your phone to the phone number accepting forwarded calls. 
  • Transmission is not guaranteed for calls forwarded to a long distance number. 
  • If others use your phone, tell them when incoming calls are being forwarded so they don’t miss an important call. 
  • Don’t forget to tell the person who will receive your calls that you are using Call Forwarding, especially if you will not be where your calls will be forwarded. 

Call Forwarding Remote Activation

200

$1.25 per month for residents/$2.75 per month for businesses

This feature allows you to remotely activate and deactivate your Call Forwarding (to which you must subscribe) or change the number to which your calls are forwarded. Instructions may vary in certain areas, so contact GVTC for your specific instructions. Before you can use this feature, you must add a security code from the location of the number being forwarded. 

To add or change your security change: 

  1. Pick up your phone and listen for the dial tone. 
  2. Press *68 (rotary phone users must dial 1168). 
  3. Listen for a coded dial tone. 
  4. Enter your security code (3-7 digits using numbers 0-9). 
  5. You do not need to know the existing security code to change your code, but it must be changed from the location of the phone number from which calls are being forwarded. 

To activate/deactivate/change/forward from remote location

  1. Dial your exchange + 9237 (9CFR). 
  2. When prompted, enter the phone number being forwarded. 
  3. When prompted, enter the security code you programmed earlier. 
  4. You will hear a dial tone and you can proceed with your Call Forwarding as usual.

 

Call Transfer

210

$1.25 per month for residents/$3 per month for businesses

Call Transfer allows a person at the subscriber’s location to transfer a call placed or received on that line to another directory number. 

Instructions and Information

To use: 

  1. When you receive or place a call that you want to transfer to another directory number, depress the switch hook (or press the “flash” or “recall” button on your phone) for one second. This places the original call on “hold.” 
  2. Listen for two rapid tones followed by a dial tone. 
  3. Dial the phone number of the person to whom you want to transfer the call. When that person answers, you can talk privately before bringing the original call into the conversation. 
  4. Add the original call by depressing the switch hook (or pressing the “flash” or “recall” button on your phone) for one second. This returns the original call and establishes a three-way conversation. Any party can hang up during this conversation and the remaining parties can continue their conversation. 

Alternate option

If the phone call you are forwarding does not require an introduction by the person forwarding the call, perform the first three steps but depress the switch hook (or press the “flash” or “recall” button on your phone) before the number dialed is answered. This brings the call being transferred back on the line and you may now hang up. 
If the number to which you are trying to transfer the call is busy or does not answer, cancel that call by depressing the switch hook (or pressing the “flash” or “recall” button on your phone) for one second. This will return you to the original call. 


Speed Calling (Abbreviated Dialing)

220

$3.50 per month for residents/$4 per month for businesses

Speed Calling provides one-digit codes for as many as eight phone numbers you call most often. Speed Calling works for both local and long distance calls. 

Instructions and Information 

To enter or change your Speed Calling list:

  1. Pick up your phone and listen for the dial tone. 
  2. Dial activation code *74. 
  3. Listen for a second dial tone and dial the Speed Calling code number to be changed or added. 
  4. Dial the complete local or long distance number you are assigning to each Speed Dialing code, including 1+ for long distance or any access codes. 
  5. Two short tones indicate the new code and phone number have been recorded. 
To dial a Speed Calling phone number: 
  1. Pick up your phone and listen for the dial tone. 
  2. Dial the Speed Calling code of the number you wish to dial. 

Inside wire maintenance

230

$3.95 per line for residents/$4.95 per line for businesses 

Protect yourself from unexpected repair charges resulting from problems found within phone wires or jacks. Terms and conditions apply.