Service Level Agreement (SLA)

GVTC Ethernet Service
Service Level Agreement (SLA) & Class of Service (CoS) Comparison

   Ethernet Service Level
SLA Real Time Enterprise
Business Critical
Best Effort
 Mean-Time-to-Repair 4 hours   4 hours   8 hours 
 Network Availability  99.999%  99.99%  99.95%
 Latency (one-way)*  5 ms  20 ms  n/a
 Jitter  3 ms  n/a  n/a

*Latency – refers to routes 100% on GVTC’s network. Additional SLA’s available on a route by route basis.

Contact Us

For additional information, call (830) 885-8245 or (830) 885-8243 or email our Wholesale Department