TV Customer Support | Texas Cable Services Help | GVTC

GVTC Elevate

Simplify your streaming experience and access Netflix®, YouTube® and Pandora® from your TV Channel Guide.

Learn how to unlock GVTC Elevate's features with our user guides and FAQs.

GVTC Elevate FAQ

GVTC Internet is required for use of integrated GVTC Elevate apps.

No, GVTC Elevate apps will work with existing Arris remotes. All new customers going forward will be given the new remotes. Old remotes can be swapped out for new ones at customer's request.

Yes, instructions are on the Programming Your Remote guide.

GVTC Elevate gives customers up to 6 simultaneous streams. This limits the number of players available at one location to 6. The previous limit was 5.

Yes; with the Elevate WDVR you can record up to six different shows at the same time. If all 5 streams are recording new content, only recorded or recording content can be viewed.

You can record approximately up to 350 hours of SD programming with 1 terabyte of storage. That amount will be reduced with HD content.

Yes; as long as you started watching the show from the beginning. You must, within the first half hour of the show, press the RECORD button and the recording will begin at the beginning of the show. If you change the channel before you press record and then change back, the show may no longer be able to record from the beginning.

No, you will need to set up a subscription to use the Netflix®, Pandora®, YouTube® apps.

The Voice Guidance feature ‘reads and verbally describes’ the actual text from the Menu as you navigate through the channels and the various menu selections. The feature temporarily overrides and mutes any of the content audio so you can clearly hear the program and menu descriptions.