Customer Care Stores

Contact our stores at 1-800-FOR-GVTC (1-800-367-4882) or (830) 885-4411. Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.

Smithson Valley Store
Smithson Valley Store

36101 FM 3159
New Braunfels, TX 78132

Store Hours
Lobby: Currently closed to walk-in customers
Monday – Friday: 8 a.m. to 5 p.m.

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Boerne Store
Boerne Store

1221 South Main Street
Boerne, TX 78006

Store Hours
Lobby: Currently closed to walk-in customers
Monday – Friday: 8 a.m. to 5 p.m.

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Pay Online

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Automated Phone System
830-885-8322

Fax Number
830-885-2400

Check or Money Order can be mailed, along with your Bill Stub to:
GVTC
PO Box 660608
Dallas, TX 75266-0608

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    Reporting a Telephone Outage

    Please Log In and "Report An Issue/Inquiry" or call 1-800-367-4882 if you are experiencing an outage

    Internet Trouble

    24-Hour Technical Support: 1-888-451-6821
    Email: Request assistance
    Web and Email Scam Alert

    Press Inquiries

    For press inquiries please contact John Hill at john.hill@gvtc.net