Customer Care Specialist
Responsible to provide a Superior customer experience through all channels of customer interaction from inbound and outbound calls, multimedia and face-to-face interaction. Must be able to understand GVTC’s products and services, billing statements and order fulfillment systems. Must be able to take payments, make payment arrangements, handle outbound collection calls and will be expected to perform all department operations at a high level while meeting department performance metrics.
In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.
As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity up to 20% of base salary; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.