Lead Business Operations Support Representative

The Lead Business Operations Support Representative will act as a level 1 support for the Business Operations department. The team lead ensures that the team is cohesive, motivated, and capable of achieving its objectives. Team lead will assist the Supervisor with department goals, working with the team, training, and coaching, and taking escalations. Responsible for providing a Superior customer experience through all channels of customer interaction from inbound and outbound calls, multimedia, and face-to-face interaction. They must be able to understand GVTC’s products and services, billing statements and order fulfillment systems and have the necessary skills and knowledge relevant to the team’s work to provide guidance and support where needed.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.