Support Technician I

Responsible for a variety of technical duties that include 1st level troubleshooting support for Customers, ISPN, Telecommunications Technicians, Marketing, Customer Service, and vendors via telephone, email, or live chat. Diagnoses the cause of problems in a complex environment and provides effective solutions quickly. This position sets the standard in superior customer service. Scans the trouble ticket requests for accuracy and helps identify trouble trends. Works directly with customers to sell GVTC products and maintains sales goals and quotas.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity up to 20% of base salary; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.