Installation FAQs

What should I expect to happen with my fiber installation?

This is a two-step process. You will receive a call to schedule:

  1. Pre-installation prep work which will be done on the outside of your home a few days before your scheduled installation date.
  2. Installation: a technician will arrive on the scheduled due date of your order to activate your service and show you how everything works.

Do I need to do anything special before my fiber installation?

Yes, the fiber does require an electrical outlet. Some customers prefer to have an electrical outlet installed. This work is usually done by a certified electrician and the outlet is placed near where the electricity comes into the home. Other less expensive options, include a power stick which is generally placed in the garage area near an outside wall. In this case, a small hole is drilled through to the power supply unit.

Will I need to rewire my home to get fiber?

Most newer homes are equipped with CAT5 or higher rated wiring to support the fast Internet speeds.

Will GVTC wire my home if it’s not CAT5 or higher grade wired?

Yes. We will provide during installation up to one (1) free exposed outlet (exposed means the wiring will run on the outside of the interior and exterior walls. Other outlets may be negotiated for a nominal fee.

What are the fastest speeds GVTC offers?

GVTC offers up to gigabit speed services; including SpeedSync® high speed symmetrical packages.

What determines if the service is aerial or buried?

Typically, however the power utilities are run is how we will deliver the fiber optic service.

Does the customer have a choice between aerial or buried to the house?

If the customer wants the service buried and elects to provide a pipe conduit to their house from our pedestal we will place the fiber in the pipe provided.

Will you have to dig up my yard?

Occasionally, digging is required to bury pipe if none exists. However, If the customer has conduit (pipe) in place ahead of time or existing conduit, only minor digging is required to gain access to the pipe. We hold our contractors to the highest standards in cases where we have to dig, and strive to leave the customer premise as close to possible as it was prior to the digging.

Why is a 110 AC power outlet required?

The 110 AC power outlet is required to provide electrical power to the ONT (or fiber NID). FTTH ONTs are smart electronic devices that require power to operate. If you have our FTTH, you will have to have access to a 110 AC power outlet.

Where on the house does the 110 AC power outlet need to be located?

We recommend the outlet be located in close proximity of the ONT. However, a power stick option is available if connected within 80 feet of the ONT.

How does the power stick option get installed?

Our technician will do his best to gain access to the power source by running the wire either around the house (secured) or by gaining access inside the house. The tech should provide a few options for the customer and make the arrangement as cosmetically appeasing as possible. If the customer does not like the options presented, they may have an outlet added by an electrician at their own expense.

What does the power supply look like?

Image below is a typical power supply. Brand may vary slightly. Installed outside by the ONT.

power-supply

What does a power stick look like?

Image below is a typical power stick. The long run of cord would be black connected to this back outside to the ONT.

power-stick

What is the cost of the power stick option?

If the customer does not have an electrical outlet outside next to the meter box, then we would offer our solution for the use of “power stick” at no additional cost to the customer. If customer does not want the power stick wire coming into the home or the power cord running on the outside of house, they will then be required to provide an electrical power outlet at their cost.

How does the power stick wiring come into the house?

Typically, we will punch through where the customer agrees to gain access inside the home usually by drilling a small hole big enough to get the power cord through.

Will I need a special router for fiber Internet speeds?

No. Most GVTC bundles and packages now include a managed router. An advantage of having a managed router by GVTC allows us to anticipate errors and troubles quickly. However, it’s not unusual for customers to have their own routers.

Will the installation require drilling?

Yes, drilling is involved with every install to attach the NID or ONT to the house along with the other necessary components (power, etc.). In additions, at times wall fishes also require drilling to gain access in to the walls. However, our techs are trained professionals and they fully respect the property of our customers.

What occurs if I already have GVTC service and convert to fiber?

The copper wire will be disconnected and in most instances, we will run fiber parallel to the house. After the services are up and running on the fiber, the copper will be removed.

What type of equipment will be mounted on my house?

mounted-equipment

If I have fiber at my home why do I need an optional backup battery?

Fiber requires electric power to operate. To ensure you have continued use of your home voice services and to maintain the ability to connect to 911 emergency services during a power outage GVTC provides its customers a reliable battery backup battery option.

How do I get a battery backup from GVTC?

Batteries are available for purchase directly from GVTC by calling 1-800-367-4882 or visit our stores.

Can I purchase a battery from somewhere else?

Yes. However, if you purchase your battery from GVTC, we guarantee the battery will be compatible with your equipment and we will provide helpful information about how to self-monitor and self-test your battery.

Is a GVTC backup battery expensive?

Generally it’s a one-time cost of around $15.00.

Is the battery hard to install?

No, typically they are easy to install. However, upon request a technician will be dispatched to assist in the installation (an installation or trip charge may apply).

How large is the battery?

The battery offered by GVTC is approximately 7.72 lbs. (about the size of a juice box).

If the electricity goes out at my home how long will the battery last?

GVTC batteries are expected to last at least 8 hrs. on standby power. That means the backup battery should give you approximately 4-5 hrs. of talk time.

Will the backup battery support any of my other services besides voice?

No. Home security systems, medical monitoring devices, routers, and other equipment will not run on home phone backup battery.

How do I care for my battery?

Store your battery above 32°F and below 122°F. These batteries are rechargeable. For best performance, its recommended they be replaced yearly or when your device starts to make a loud beeping sound. It’s always a good practice to periodically, as described in the instructions included with your battery, to remove & test your battery to verify both the operation of the backup battery and its condition.