GVTC has upgraded to the GVTC Elevate TV channel guide to provide our customers a better watching and streaming experience.

No, this enhancement will not change previously recorded or scheduled content.

No, only customers on our Arris platform will see the new GVTC Elevate TV channel guide. Existing customers with Cisco boxes will remain on the Rovi guide. Customers can upgrade to WHDVR which requires a visit from a GVTC technician at no additional charge.

GVTC Internet is required for use of integrated GVTC Elevate apps.

No, the old guide is no longer being supported or updated.

No, GVTC Elevate apps will work with existing Arris remotes. All new customers going forward will be given the new remotes. Old remotes can be swapped out for new ones at customer's request.

Yes, instructions are on the Programming Your Remote guide.

GVTC Elevate gives customers up to 6 simultaneous streams.  This limits the number of players available at one location to 6. The previous limit was 5.

Yes; with the Elevate WDVR you can record up to six different shows at the same time. If all 6 streams are recording new content, only recorded or recording content can be viewed.

You can record approximately up to 350 hours of SD programming with 1 terabyte of storage. That amount will be reduced with HD content.

Yes; as long as you started watching the show from the beginning. You must, within the first half hour of the show, press the RECORD button and the recording will begin at the beginning of the show. If you change the channel before you press record and then change back, the show may no longer be able to record from the beginning.

No, you will need to set up a subscription to use the Netflix^®, Pandora^®, YouTube^® apps.