Contact Us

We're eager to help you however we can! If you have any questions, please click here.

Customer Care Stores

Contact our stores at (830) 885-4411 or 1-800-FOR-GVTC (1-800-367-4882). Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.

  • Smithson Valley Store

    Smithson Valley Store
    36101 FM 3159
    New Braunfels, TX 78132
    Locator Map

  • Boerne Store

    Boerne Store
    1221 South Main Street
    Boerne, TX 78006
    Locator Map


Customer Care Store Hours

Smithson Valley

  • Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Boerne

  • Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Reporting a Telephone Outage

Please request assistance or call 1-800-367-4882 if you are experiencing an outage.
For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.


Internet Trouble

24-Hour Technical Support: 1-888-451-6821
Email: Request assistance
Partner Web Site: www.helpcafe.com


Press Inquiries

For press inquiries please contact John Hill at john.hill@gvtc.net


Payment Options


Click the “Pay Bill” button at the top of the screen

  • Log in or Register online to access your statements, payment history, make a payment or schedule payments
  • Or Continue as “Guest” to make a one-time payment using your customer number and statement number

Automated Phone System

830-885-8322

Check or Money Order can be mailed, along with your Bill Stub

GVTC
PO Box 660608
Dallas, TX 75266-0608