Contact Us

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Customer Care Stores

Contact our stores at (830) 885-4411 or 1-800-FOR-GVTC (1-800-367-4882). Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.

Smithson Valley Store
36101 FM 3159
New Braunfels, TX 78132
Locator Map
Boerne Store
1221 South Main Street
Boerne, TX 78006
Locator Map

Customer Care Store Hours

Smithson Valley

Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Boerne

Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Reporting a Telephone Outage

Calls are accepted 24 hours a day at the numbers listed below. You may call collect if you are calling long distance. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.

BALCONES: 755-4050
HANCOCK: 885-4050
SATTLER: 885-4050
BLANCO: 833-3050
KENBERG: 885-4050
SATURN: 540-4050
BULVERDE: 885-4050
KINGSBURY: 639-4050
SMITHSON VALLEY: 885-4050
CRANES MILL: 885-4050
LEESVILLE: 437-4050
WAELDER: 788-4050
COST: 437-4050
ROCKY CREEK: 839-4050
WESTHOFF: 236-4050
GONZALES: 437-4050
SABINA: 755-4050

Internet Trouble

24-Hour Technical Support: 1-888-451-6821
Email: Request assistance
Partner Web Site: www.helpcafe.com

Payment Locations

You can pay your GVTC bill at numerous HEB and Super S Foods stores around San Antonio and the Hill Country by using Western Union's Convenience Pay® Service. Cash, check or money orders made payable to GVTC will be accepted (bill stub required) for current, partial, full, late, termination, disconnect or overpayments. Your payment will be credited on the next business day. Western Union charges $1 (cash only) to use their service.

HEB Stores

HEB Store #582 (512) 321-1011
104 Hasler Blvd.
Bastrop, TX 78602
HEB Store #232 (830) 816-9771
420 W Bandera
Boerne, TX 78006
HEB Store #368 (512) 275-6144
1161 Esplande
Cuero, TX 77954
HEB Store #417 (830) 672-7595
424 Saint Matthew
Gonzales, TX 78629
HEB Store #445 (512) 398-2301
403 S. Colorado
Lockhart, TX 78644
HEB Store #464 (830) 875-3831
320 E. Pierce
Luling, TX 78648
HEB Store #380 (830) 608-0017
651 S. Walnut
New Braunfels, TX 78130
HEB Store #397 (210) 490-4931
18140 San Pedro (281 N. at 1604)
San Antonio, TX 78232
HEB Store #463 (210) 408-1641
1150 N.W. Loop 1604 (Blanco at 1604)
San Antonio, TX 78248
HEB Store #569 (210) 494-4208
20760 Highway 281 N (281 N. at Evans)
San Antonio, TX 78258
HEB Store #173 (830) 379-8384
1368 E. Court
Seguin, TX 78155
HEB Store #484 (830) 438-3000
20475 Hwy. 46 West
Spring Branch, TX 78070

Lowe's Market

Lowe's Market #108 (830) 899-8574
8010 FM 2673
Canyon Lake, TX 78133-6422
Lowe's Market #141 (830) 964-3231
1345 Sattler Rd.
New Braunfels, TX 78132-2247