Contact Us
We're eager to help you however we can! If you have any questions, please click here.
Customer Care Stores
Contact our stores at (830) 885-4411 or 1-800-FOR-GVTC (1-800-367-4882). Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.
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Smithson Valley Store
36101 FM 3159
New Braunfels, TX 78132
Locator Map
Boerne Store
1221 South Main Street
Boerne, TX 78006
Locator Map
Customer Care Store Hours
Smithson Valley
- Lobby: Monday – Friday: 8 a.m. to 5 p.m.
Boerne
- Lobby: Monday – Friday: 8 a.m. to 5 p.m.
Reporting a Telephone Outage
Please request assistance or call 1-800-367-4882 if you are experiencing an outage.
For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.
Internet Trouble
24-Hour Technical Support: 1-888-451-6821
Email: Request assistance
Partner Web Site: www.helpcafe.com
Press Inquiries
For press inquiries please contact John Hill at john.hill@gvtc.net
Payment Options
Click the “Pay Bill” button at the top of the screen
- Log in or Register online to access your statements, payment history, make a payment or schedule payments
- Or Continue as “Guest” to make a one-time payment using your customer number and statement number
Automated Phone System
830-885-8322
Check or Money Order can be mailed, along with your Bill Stub
GVTC
PO Box 660608
Dallas, TX 75266-0608