Customer Care Stores

Contact our stores at 1-800-FOR-GVTC (1-800-367-4882) or (830) 885-4411. Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989. Fax: 830-885-2400

Smithson Valley Store

36101 FM 3159
New Braunfels, TX 78132

Store Hours
Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Open in Google Maps (opens in a new window)
Boerne Store

1221 South Main Street
Boerne, TX 78006

Store Hours
Lobby: Monday – Friday: 8 a.m. to 5 p.m.

Open in Google Maps (opens in a new window)

Pay Online

Log In or Register to make or schedule payments, view payment history, or access your statements. For assistance with account management please visit support.

Automated Phone System
830-885-8322

Check or Money Order can be mailed, along with your Bill Stub to:
GVTC
PO Box 660608
Dallas, TX 75266-0608

How may we help?

Reporting a Telephone Outage

Please Log In and "Report An Issue/Inquiry" or call 1-800-367-4882 if you are experiencing an outage

Internet Trouble

24-Hour Technical Support: 1-888-451-6821
Email: Request assistance
Web and Email Scam Alert

Business Office

For business office inquiries please contact [email protected]

Press Inquiries

For press inquiries please contact John Hill at [email protected]