Customer Care Stores
Contact our stores at 1-800-FOR-GVTC (1-800-367-4882) or (830) 885-4411. Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989. Fax: 830-885-2400
Smithson Valley Store
36101 FM 3159
New Braunfels, TX 78132
Store Hours
Lobby: Monday – Friday: 8 a.m. to 5 p.m.
Boerne Store
1221 South Main Street
Boerne, TX 78006
Store Hours
Lobby: Monday – Friday: 8 a.m. to 5 p.m.
Pay Online
Log In or Register to make or schedule payments, view payment history, or access your statements. For assistance with account management please visit support.
Automated Phone System
830-885-8332
Check or Money Order can be mailed, along with your Bill Stub to:
GVTC
PO Box 660608
Dallas, TX 75266-0608
How may we help?
Reporting a Telephone Outage
Please Log In and "Report An Issue/Inquiry" or call 1-800-367-4882 if you are experiencing an outage
- For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989.
- Internet Trouble: 24-Hour Technical Support: 1-800-367-4882
- Log in and "Report An Issue/Inquiry"
Internet Trouble
24-Hour Technical Support: 1-800-367-4882
Email: Request assistance
Web and Email Scam Alert
Business Office
For business office inquiries please contact [email protected]
Press Inquiries
For press inquiries please contact John Hill at [email protected]