SMTP Activation

To activate SMTP for your email functionality, please select your email program from the list below.

You can verify the email program you’re using by starting your email program and clicking “Help” and then “About” from the menu selection. You should see a window describing your email program’s name and version. Select your email program from those listed on the left side of the page.

If your email program is not listed or you need additional help, please contact the GVTC Help Desk to speak with one of our friendly and knowledgeable technicians. They are available 24 hours a day at 1-888-451-6821 and webhelp@gvtc.com.

Windows

Microsoft Outlook 2007

Open Outlook.
Select Tools > Account Settings from the menu at the top of the screen.
The Accounts window should appear and a list of email accounts should appear. Double-click on the email account that you would like to modify.
The E-mail Accounts window should appear. Click on the More Settings... button in the lower-right corner of the window.
The Internet E-mail Settings window should appear. Click on the tab that says Outgoing Server.A checkbox with the words My outgoing server (SMTP) requires authentication will be at the top of the page. Make sure this checkbox is checked.
Directly below the checkbox is a circular radio button with the words Use same settings as my incoming mail server. Make sure this circle is selected and then click OK at the bottom of the page.
You will be returned to the E-mail Accounts window. Click the Next button at the bottom of the page.
Click Finish at the bottom of the Congratulations! page.

Microsoft Outlook XP/2003

Open Outlook.
Select Tools > E-mail Accounts... from the menu at the top of the screen.
Click the circle next to View or change existing e-mail accounts and click Next.
Click on the name of your email account (pop.gvtc.com) and click the Change... button on the right.
The E-mail Accounts window should appear. Click on the More Settings... button in the lower-right corner of the window.
The Internet E-mail Settings window should appear. Click on the tab that says Outgoing Server.
A checkbox with the words My outgoing server (SMTP) requires authentication will be at the top of the page. Make sure this checkbox is checked.
Directly below the checkbox is a circular radio button with the words Use same settings as my incoming mail server. Make sure this circle is selected and then click OK at the bottom of the page.
You will be returned to the E-mail Accounts window. Click the Next button at the bottom of the page.
Click Finish at the bottom of the Congratulations! page.

Microsoft Outlook 2000

Open Outlook.
Select Tools > Accounts... from the menu at the top of the screen.
The Internet Accounts window will appear on the screen. Click the tab that says Mail.
Click on the name of your email account (pop.gvtc.com) and click the Properties button on the right.
The Properties window should appear. Click on the Servers tab.
Near the bottom of the Properties window in the section labeled Outgoing Mail Server, make sure the checkbox next to the words My server requires authentication is checked.
Click the Settings... button directly to the right of the words My server requires authentication.
The Outgoing Mail Server window should appear. At the top of this page is a circular radio button with the words Use same settings as my incoming mail server. Make sure this circle is selected and then click OK at the bottom of the page.
You will be returned to the Properties window. Click the OK button at the bottom of the page.
You will be returned to the Internet Accounts window. Click Close at the bottom of the screen.

Microsoft Outlook 98

Open Outlook.
Select Tools > Services... from the menu at the top of the screen.
The Services window will appear on the screen. If it's not already selected, select the tab that says Services.
Select Internet E-mail from the area labeled The following information services are available, and click the Properties button.
The Properties window should appear. Click on the Servers tab.
Near the bottom of the Properties page in the section labeled Outgoing Mail Server, make sure the checkbox next to the words My server requires authentication is checked.
Click the Settings... button directly to the right of the words My server requires authentication.
The Outgoing Mail Server window should appear. At the top of this page is a circular radio button with the words Use same settings as my incoming mail server. Make sure this circle is selected and then click OK at the bottom of the page.
You will be returned to the Properties window. Click the OK button at the bottom of the page.
You will be returned to the Services window. Click OK at the bottom of the screen.

Microsoft Outlook 97

Outlook 97 does not support SMTP authentication. Please upgrade to a newer email client.

Microsoft Outlook Express 5.x/6.x

Open Outlook Express.
Tools > Accounts... from the menu at the top of the screen.
The Internet Accounts window will appear on the screen. Click the tab that says Mail.
Click on the name of your email account (pop.gvtc.com) and click the Properties button on the right.
The Properties window should appear. Click on the Servers tab.
Near the bottom of the Properties window in the section labeled Outgoing Mail Server, make sure the checkbox next to the words My server requires authentication is checked.
Click the Settings... button directly to the right of the words My server requires authentication.
The Outgoing Mail Server window should appear. At the top of this page is a circular radio button with the words Use same settings as my incoming mail server. Make sure this circle is selected and then click OK at the bottom of the page.
You will be returned to the Properties window. Click the OK button at the bottom of the page.
You will be returned to the Internet Accounts window. Click Close at the bottom of the screen.

Microsoft Outlook Express 4.x

Outlook Express 4 does not support SMTP authentication. Please upgrade to a newer email client.

Microsoft Vista

Important Points

These instructions assume your email account has already been setup and is collecting email correctly.

Take a note of any settings you change.

Only change the items specified - you should not need to change either your email address, POP3 server, POP3 username / password.

Step One

Load Windows (Vista) Mail
From the main screen open the the 'Tools' menu and then select 'Accounts...'

Step Two

Click on the email account to modify - this will cause it to become highlighted
Click on the 'Properties' button

Step Three

The Properties window should appear
Click on the 'Servers' tab
Under 'Outgoing Mail Server' tick 'My server requires authentication'
Click 'More Settings...' button

Step Four

Select 'Use same settings as my incoming mail server'
Click the 'Ok' button

Step Five

Click the 'Close' button.

Step Six

You should now be back to the main Windows Mail main screen
Close Windows Mail and then reload
Check you are online then test to ensure you can send mail correctly

Mozilla Thunderbird

Open Thunderbird.
Select Tools > Account Settings... from the menu at the top of the screen.
The Account Settings window will appear on the screen.
Click on Outgoing Server (SMTP) in the white pane on the left side of the window, then click the Edit... button on the right side of the window.
The SMTP Server window should appear.
In the bottom half of the window under Security and Authentication, make sure the checkbox next to Use name and password is checked, and make sure your email username is entered into the box to the right of the words User Name:. Click OK.
The Account Settings will reappear. Click OK to exit.
When you send an email, Thunderbird will ask for your password. Type it in and save it to be used automatically by Thunderbird if you wish.

Netscape Mail 6.x/7.x

Open Netscape.
Select Window > Mail & Newsgroups from the menu at the top of the screen.
The Mail & Newsgroups window will appear. Select Edit > Main & Newsgroups Account Settings... from the menu at the top of the screen.
The Mail & Newsgroups Account Settings window will appear on the screen. Click on Outgoing Server (SMTP) in the white pane on the left side of the window.
The Outgoing Server (SMTP) Settings pane should appear on the right. Make sure the checkbox next to Use name and password is checked, and make sure your email username is entered into the box to the right of the words User Name:. On the next line below this, make sure the circle next to the word Never is selected and click OK.

Netscape Mail 4.x

Open Netscape.
Select Communicator > Messenger from the menu at the top of the screen.
The Mail & Newsgroups window will appear. Select Edit > Preferences from the menu at the top of the screen.
The Preferences window will appear on the screen. Click on Mail Servers in the white Category pane on the left side of the window.
The Outgoing Mail Server pane should appear on the right below Incoming Mail Servers. In the field labeled Outgoing mail server user name:, enter the user name for your email account. On the next line below this, make sure the circle next to the word Never is selected and click OK.

Eudora

Open Eudora.
Select Tools > Options from the menu at the top of the screen.
The Options window will appear. Select Getting Started from the Category pane on the left side of the screen.
At the very bottom of this screen, make sure the checkbox labeled Allow authentication is checked. Click OK.

Incredimail