Billing FAQs

Why is my first bill so high?

Your first GVTC bill will be slightly different from your subsequent bills because your monthly recurring charges for your services are billed one month in advance. Therefore, your first bill will include charges for your next full month, as well as fractional charges for products and services from your connection day up to your first bill date. In addition, this is the bill where normally the one-time installation charges also appear.

How do I pay my bill?

GVTC offers customers several convenient ways to pay their GVTC bill:

In Person

You may pay your bill in person or place your payment in the drop box at a GVTC Customer Care Store or at a GVTC authorized payment location.

By Phone

Dial 1-800-367-4882 at any time, 24 hours a day, to pay your bill through our automated payment system. Please follow the prompts and have your statement number ready. You may also speak with an account representative to pay your bill by calling the same number Monday through Friday from 8 AM to 5 PM. Pay your bill by telephone using Visa, MasterCard or Discover credit or debit cards.

On Line

With GVTC e-billing, you can manage your account in a way that is simple, efficient and suited to your needs. This practical service lets you receive, view and pay your monthly bills on line through the GVTC website at gvtc.com all at no charge. Payments can be made by check, credit card, or Visa/MC Debit card. Recurring or single payments can be initiated.

By Mail

Send payment with bill remit stub to:
GVTC
P.O Box 660608
Dallas, TX 75266-0608

Does GVTC offer any discounts?

Yes. We offer many product and services with discount pricing. You can find these on line at www.gvtc.com . Or, you may want to call our office at 1-800-367-4882 to speak with a customer service representative.

Why are there taxes on my bill?

Depending on where you live, federal, state and local governments may assess a percentage-based sales tax against certain services on your bill.

Do I get a refund if my bill is incorrect or if I overpay my bill?

Yes, we offer refunds on active accounts. This includes payment overages, wrong check sent, incorrect billing and double billing. Credit will be placed on account and applied to balances due. Refund will be made upon customer request. Refund will be made when the check has cleared the bank (please allow 10-14 days).

Do I get a refund on incorrect credit card charges?

Yes, we offer refunds on credit card charges. If we process your card in error, we will promptly refund the balance back to your card.

Do I get a refund if I disconnect my account?

Yes, we offer refunds on disconnected accounts. This includes deposits, payment overages, prorates, returned equipment, no activity for 30 days and membership terminated.

Do I get a refund if I disconnect an account, but still have an active membership?

Yes, we offer refunds on disconnected accounts with active memberships. Credits will be transferred to the active account. Upon customer request, a refund may be given if the active account does not have a past due balance.