Installation FAQs

Where can I find information about how to operate the program guide?

You can find valuable information such as: Remote Control Guide, Accessing OnDemand, Set Up Purchase PINumber, Searching for Shows in the Program Guide, Recording TV Shows and Viewing/Managing Saved Shows, Using Parental Control, Accessing ODemand.

Where can I find information about my cable set-top box and remote?

Equipment User Guides for all set-top receivers are available here and are available to download for future reference.

I already have a homepage set up. What are the benefits of using

As a GVTC Internet customer you have access to the benefits of a customizable homepage at, including: Send and receive email messages up to 25 MB, View voicemails online, Create up to 5 email addresses, Access your email, Facebook and Twitter all in one place, Industry-leading security, online backup and PC optimization products, Pay your bill online, Weather, latest news & games, Coming Soon: TV Everywhere - access to TV streamed online.

How do I set up my e-mail?

Activate Your E-mail in 3 Easy Steps:

  1. Visit
  2. Click on "Log in" next to the envelope on the right-hand side of the screen.
  3. Enter the temporary username and temporary password your technician provided you at the time of installation.

How do I set up my voicemail?

Checking your GVTC Voicemail just got easier! Listen to your messages anywhere, any time using your phone, computer and as e-mails delivered to your PDA, Smartphone or other electronic devices.

  1. Visit
  2. Click on "Voicemail" on the right-hand side of the screen.
  3. Click on "Set up your voicemail" and follow the easy prompts.

I'm building a new home. What can I do to prepare it for GVTC's advanced telecommunication services?

Your builder, along with their structured wiring contractor will need to see this Structured Wiring Diagram for New Homes brochure.